Terms of Service

Service

BenchDocket provides software for documenting physical repair workflows, customer devices, repair tickets, approvals, parts, testing, communication, and pickup records. It is not an accounting platform, retail POS, RMM, PSA, remote-help-desk service, or legal service.

Subscriber responsibilities

Subscribers are responsible for authorized use of the service, the information they enter, user access, customer-facing terms, retention decisions, backups, and legal requirements that apply to their business.

Customer acknowledgments and policies

The service can record acknowledgments, signatures, approvals, pickup records, and shop-configured policies. Local requirements may vary, and BenchDocket does not guarantee that any particular record or policy will determine the outcome of a dispute.

Subscriptions

Paid plans may renew automatically according to the billing terms presented at checkout. Billing changes and cancellation options are available through the account billing area.

Availability and changes

BenchDocket may be updated, maintained, or changed over time. Subscribers should maintain appropriate backups and follow reasonable security practices for their accounts.

Acceptable use

Users may not use the service to violate law, access another customer's data, upload malicious content, attack the service, bypass account limits, or interfere with other users.

Contact

Questions about these terms can be sent to aadam@buddertech.com.